Processing Time: 1–3 business days (quality inspection for every detergent bottle in our China studio)
Standard Shipping (48 contiguous states): 12–20 business days (tracked via USPS/FedEx SmartPost)
Remote areas (Alaska, Hawaii, Puerto Rico): Add 3–7 business days to transit times
Express Shipping (U.S. partner warehouse): 3–5 business days for in-stock bestsellers (additional fee applies)
Returns & Exchanges
Eligibility: Unopened, undamaged laundry products can be returned within 30 days of delivery (excluding custom or personalized items).
Quality Issues: For defective products (e.g., leaking bottles, incorrect formulas), we cover return shipping and offer free replacements or full refunds.
Returns are processed through our U.S. warehouse to avoid international delays.